Refund Policy

All our sales are final and no refunds will be given. As our products are digitally based and delivered instantly once payment is received it is impossible for you to return a product to use for a refund. If you find a problem with the Quality Report, Tour Scorecard Checklist or the Nursing Home/Skilled Nursing Glossary, you can report it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will research the problem to determine the validity of the problem. Finding a possible problem is not a reason to request a refund. If for some reason after you purchase the product and you do not receive the product, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will generate another copy of the report and email it to you within 72 hours.